Shipping policy

SHIPPING

What are my shipping options?
We offer standard shipping world-wide. The shipping price ranges from a flat-fee (if the product has a special sale) to FREE. 

How long will it take to receive my order?

Our shipping times are: 

For the USA (including Hawaii and Alaska): you should receive your order within 5-7 days after processing.
For everywhere else: you should receive your order within 2 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. 

We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.

My order hasn’t arrived yet, what do I do?

If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at shop@juliana-carlotta.com and we will start checking it ASAP.

What if something is wrong with my order?

If you have a problem with an order from this store, please get in touch with us directly at shop@juliana-carlotta.com ASAP and we will help you!